Information you give us
When you fill in the request form on this site, you give us your name, email address, phone number, ZIP code and a short description of what you need. We use this information to connect you with a local water heater specialist who can follow up about your request, and to keep a basic record that the request was made.
Calls
When you call the number on this site, the call is routed through a call-tracking and routing service to a specialist who serves your area. Your phone number and details about the call, such as its time and length, may be recorded by that service, and the call itself may be recorded. The specialist you speak with may also keep their own records of the conversation, which are governed by their own practices.
Information collected automatically
Like most websites, this one uses analytics to understand how pages are used. Tools such as Google Analytics use cookies and similar technologies to collect information such as your browser, device type, approximate location and the pages you visit. This information is combined across visitors and is not used to identify you personally. Our hosting provider and security tools may also keep ordinary server logs, including IP addresses, to keep the site running and to protect it from abuse.
How your information is used and shared
We use your information to respond to your request, to connect you with a specialist, to keep the site working and to understand how it is used. The details you submit are shared with the specialist who follows up. We may also share information with the companies that host this site, send its email, route its calls and provide its analytics, and with authorities if the law requires it. We do not use your details for unrelated marketing, and we do not post them publicly.
Your choices
You can limit cookies in your browser settings or use the opt-out tools that Google provides for analytics. You can decide whether to send the form at all, since calling is always an alternative. If you do not want to be contacted again, tell the specialist who follows up, or tell us through the contact page.
Keeping and deleting your information
We keep form submissions only as long as they are useful for following up and for basic record keeping. If you want your details removed from our records, send a message through the contact page and tell us which name and phone number or email you used. We cannot control records held by a specialist you have already spoken with, but you can ask them directly.
Security
We take reasonable steps to protect the information sent through this site, including using a secure connection. No method of sending or storing information online is completely secure, so we cannot promise absolute protection. Please avoid putting sensitive details such as payment or ID numbers in the form. They are never needed.
Links to other sites
Some pages link to outside sources, such as government or utility pages. We are not responsible for the content or privacy practices of those sites, and we encourage you to read their policies.
Children
This site is meant for homeowners and is not directed at children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.
Questions
Questions about this policy can be sent through the contact page. Our terms of service explain how this site and its connections to specialists work.